Considering what happened, the affect it has had and then how it was handled and how it could impact on other patients, being quiet isn't an option for me. There is I think also the issue of how the physio was affected.
The private company [Connect Physical Health Centres Ltd HERE trading as Connect Health] who provide the service on behalf of the NHS have in my view handled things badly and have not been able/willing to resolve the issue through their
To be fair CH may on the whole [i don't know this but am just saying] provide a reasonable/good service , but in some areas at least and in my experience things need to [in my view] improve considerably.
HERE is CH Quality Account 2015/16 " A biopsychosocial approach to patient assessment and care bringing together the musculoskeletal and pain pathways with a holistic approach to patient care, enchancing positive outcomes for patients"
"Our clinical leadership structure allows, local ownership of Clinical Governance, whilst maintaining central governance and oversight."
This one is interesting I think and I may say why at a later point.
I will start with me being sent a letter from a manager [after only 3 meetings with the physiotherapist]- a 'Red Card' telling me along the lines that I have been expelled from using their service - because of 2 'inappropriate' emails I sent: 1 to the manager and the other to the physio. No explanation other than that. Manager also sent an email to me about it.
The managers letter also suggested I would find it difficult to get alternative treatment.
As per the company/nhs policy I was also tagged as being Abusive, Aggressive or Violent.
What must I have done to create such a stir you may be wondering - i will come to that latter. I don't go looking for trouble - it finds me - really it does. Ok you can stop laughing, sniggering or whatever now.
Was like being back at school and being expelled for being unruly. Ok it may have happened to me at 14/15 it may not have.
Going back to the 'Red Card' letter - it was also sent to my GP Practice and put on my medical file. When I asked GP why such letters are accepted without question, the GP couldn't answer. I did however manage to get my explanation of what happened, plus other related stuff put on my file along with the 'red card'.
..................... to be continued
24 March 2017
Connect Health [CH] took over the running of the NHS MSK service from the Royal Free Hospital back in 2009 HERE . The MSK service was to be provided in a community setting ie local health centres, GP practices that sort of thing. I personally think this is a good idea.[updated 25 March 2017] apparently the RF hospital still provides a MSK service HERE
I have no idea of how good or not the MSK service was when the RF was running it so I can't compare it with CH.
I believe the 2 'offending' emails should be seen in the wider context and not the narrow view that has been taken by CH. I don't really know what CH's argument was for the red card other than it appears to be about protecting their staff against having to account for things when they 'go wrong'. Things can happen that are outside of our control and I am not blaming anyone.
I think it was Oct 2016 that I first saw the physio about my neck/shoulders pain. I was in general not feeling great physically or mentally and felt a degree of vulnerability because of it. I remember sitting outside the physios office waiting to go in for first appointment and I was very anxious, eyes closed, holding onto my bag - i don't know why exactly I was feeling so anxious maybe things in general.
To my annoyance I found that I felt an attraction to the physio. Though I had decided at some point earlier on in the year that I wanted to make connections with some people, the right people, [open up to be more connected with the universe in general - laugh if you will] this wasn't wanted or needed at this point and not in this setting, so my guard went up.
I went away and didn't think much of it until the next meeting when at the end I was triggered again and felt shaken and not in control of my feelings towards the physio.
The next appointment was cancelled by the physio and a new one made for just before the new year. It was in some ways an unusual phone call and one that again triggered my emotions. I have to add that still at this point though I was picking up on things, I wasn't understanding them, they weren't sinking in - that came later.
................ to be continued
25 March 2017
I'm feeling quite upset today about this. CH had their chance to resolve this but they choose not to and now I have to put more time and effort into this.
To cut a long story short the 3rd and final meeting with the physiotherapist was the tipping point I suppose you can call it. Significant things happened in the office to me and the physio. Neither of us said anything, I couldn't, it hadn't registered yet and I think the physio couldn't either.
The aftermath of what happened to me is as follows: My mind and brain started processing what had happened and it overwhelmed me and I became emotionally unstable in some ways. I was up and and down up and down. I was feeling elated, lifted up, etc then I was feeling pain and I was crying a lot. Up and down up and down. I hadn't been able to cry for years and the damn had burst and pain was bad. I had to try and manage what was happening as best I could - I didn't want to contact the crisis team again or GP. I felt the pain felt the elation, worked on the feelings, tried to make sense of them. I could feel my brain and heart firing up. My brain was shifting, processing things daily. Lots of confusion.
Considering the state I was in [emotions so out of control] I decided to change therapist -- it wasn't a very good position for either of us to be in and it was getting in the way of treatment for the neck/shoulders pain.
..................... to be continued