Regulatory Standards for Social Landlords

work in progress

The Social Housing [Regulation] Act 2023 [SHRA2023] here  puts in place legislation for Regulators about how social housing landlords must operate their complaints handling schemes  - in order to improve service standards they provide to their tenants. 

it is  "An Act to make provision about the regulation of social housing; about the terms of approved schemes for the investigation of housing complaints; about the powers and duties of a housing ombudsman appointed under an approved scheme; about hazards affecting social housing; and for connected purposes." 

https://www.gov.uk/government/collections/regulatory-standards-for-landlords

Standards for Landlords

"Our regulatory standards set the outcomes that social landlords in England must deliver for tenants"   2 April 2024

Consumer standards The outcomes of the consumer standards apply to all landlords registered with us, including local authorities.

Neighbourhood and Community Here 

Safety and Quality Here 

Tenancy  Here 

Tenancy, Influence and Accountability [including Tenant Satisfaction Measures] Here

Consumer standards Code of Practice Here 

18  July 2024 Camden Council officer report 
Social Housing Regulator Consumer Standards update Here

 " This report is about the updated Consumer Standards introduced by the Regulation of Social Housing Act 2023 and the confirmed Tenants Satisfaction Measures (TSMs) on which the Council must report to Council tenants and the Social Housing Regulator. The Regulator will use TSM performance information to provide the Council with a baseline performance rating against the Consumer Standards which came into operation in April 2024. Local "

Economic standards

Governance and Financial Viability Standard and Code of Practice Here 

Rent Standard and Guidance Here 

Value for Money Standard and Code of Practice Here 

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Housing and Regeneration Act 2008 [Here ]  part 2 Regulation of Social Housing Here