The Housing Ombudsman [HO] is attached to The Ministry of Housing, Communities and Local Government {MHCLG}HERE
work in progress Note: just as i clicked on link to the full report [on the HO website, my internet went down - 13:25 approx wednes 4 dec 24 - this also happen earlier on twitter when i started to have a look at Ministry of Housing, Communities and Local Government account ] Co-incidences, Timing. Reading the signs isn't always easy. A meaningful connection or not, I don't know. 13:35 signal is back now. 13.43 having other internet problems with reaching/loading pages now. no internet again 13.45. ill be back a little latter, im trying to fix the plumbing problem the landlord doesnt do anymore:blocked waste pipe. 14;09 internet back on
https://www.housing-ombudsman.org.uk/2024/11/28/special-investigation-into-camden-council/
" Ombudsman special investigation into Camden Council reveals defensive complaint handling culture
28 November 2024
The investigation was prompted by a significant volume of severe maladministration findings.
In the report, the Ombudsman investigated 57 individual complaints, making 124 findings of maladministration where obligations, policies or processes were not followed, with a detrimental impact on the residents involved. This represents a maladministration rate of 83% during 2023-24. The Ombudsman also made 275 orders on these cases to make things right for residents. "
Summary: 3 key area's of concerns Complaint Handling, Vulnerable tenants and Disrepair HERE
Full Report HERE
Key points:
List of Cases HERE [same page as Summary - scroll down the page]
