About this blog

Ramblings, thoughts, facts and opinions about political things - starting point council tenant participation with my land-lord Camden council and council tenant reps plus other housing issues, and whatever.


NOTE: I believe this account has been illegally hacked. Little clues have been left for me. They like playing games.

Sunday, 22 December 2024

Stock condition survey

work in progress


Council officer reports on latest Stock Condition

Reports to DMC's : Ho/KT Dec 2023 HERE



Feb 2024 - Ho DMC HERE 





2015 Housing conditions in Camden report HERE and excerpt below:


according to the above linked report, in 2003/4 most council homes in Camden [91. 5%]  did not meet the DHS. 

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Housing Act 2004 

"An Act to make provision about housing conditions; to regulate houses in multiple occupation and certain other residential accommodation; to make provision for home information packs in connection with the sale of residential properties; to make provision about secure tenants and the right to buy; to make provision about mobile homes and the accommodation needs of gypsies and travellers; to make other provision about housing; and for connected purposes.

[18th November 2004]


The Housing, Health and Safety Rating System [England] Regulations 2005 HERE

IMO the above ratings system needs changing in parts: for a start the formula that is supposed to be followed would i think need someone with a masters degree in maths and then some to understand it - its way too complicated: example below
Section 6 Seriousness of hazard 





" The government will consult on a new Decent Homes Standard for the rented sectors" 

when this will happen is any ones guess. 


Landlords repairing obligations: section 11 Landlord and Tenant Act 1985 HERE 

from Camden Council website - Council tenant rights and responsibilities  HERE
                                                  - Report a housing repair  HERE 
                                                    On the same page is also Report a non-emergency repair                                                          and a link  check if a repair is your responsibility which 
                                                     brings you to  HERE

The above [from Twitter] is about Camden Council paying out £4.6m in compensation between Oct 2023 and Oct 2024. It's a lot of money - why they wouldn't do the repairs when they have a legal obligation to do so, isn't clear to me but looks like they are rationing repairs - possibly due to costs they hadn't properly budgeted for. 

27 dec 2024
My landlords refusal to fix the waste pipe problem to do with my bath, says to me that they are rationing some of the repairs they are supposed to do - like some plumbing/ repairs/maintenance.  plumbing 

They are also doing this with some works to do with the supply of electricity to the tenant - wiring and sockets. It doesn't always seem so straightforward like in the Grenfell Tower tragedy here where the fire is said to have started by a fridge in one of the flats: i read some of the documents on the GT inquiry and as far as i am aware the cause was never determined. [will clarify] electrical 

update 
in my case i was doing some ironing and a few minutes after heating up the iron cooled down - no fuse banged . I couldnt find out what the problem was even though i checked the fuse box to see which switche has tripped, i couldnt see any.  The sockets werent working but the ceiling lights where.  

i went onto the councils website and was chatting with someone to do with housing repairs and told him what the problem was. he asked me a few questions, i answered. then he said he was ending the chat as the problem was the appliance. .... then he was gone. im like, huh come back, what about the electricity in my flat. 

anyhow i became very upset and  a bit hyper [ i have omitted some stuff to do with tenant in flat C  squealing to the housing office and them sending the fire brigade down here] long story short  a few people in camden council kindly helped me and i got the problem sorted the following morning - over the phone. 

then 2 appointment notes where put through the front door and i didnt know why, no-one said why even to this day - as far as i was aware the problem had been sorted and i was out for the appointments. 
if they had wanted to physically check the sockets etc  to be on the safe side [as landlord] they should have said so then i would have been in for them - poor communication on their part imo. 

Sunday, 1 December 2024

Housing Ombudsman Special Report

 The Housing Ombudsman [HO] is attached to The Ministry of Housing, Communities and Local Government {MHCLG}HERE


work in progress Note:  just as i clicked on link to the full report [on the HO website, my internet went down - 13:25 approx wednes 4 dec 24 - this also happen earlier on twitter when i started to have a look at Ministry of Housing, Communities and Local Government account ]  Co-incidences, Timing. Reading the signs isn't always easy. A meaningful connection or not, I don't know. 13:35 signal is back now. 13.43 having other internet problems with reaching/loading pages now. no internet again 13.45. ill be back a little latter, im trying to fix the plumbing problem the landlord doesnt do anymore:blocked waste pipe. 14;09 internet back on

https://www.housing-ombudsman.org.uk/2024/11/28/special-investigation-into-camden-council/

" Ombudsman special investigation into Camden Council reveals defensive complaint handling culture 

28 November 2024

The investigation was prompted by a significant volume of severe maladministration findings. 

In the report, the Ombudsman investigated 57 individual complaints, making 124 findings of maladministration where obligations, policies or processes were not followed, with a detrimental impact on the residents involved. This represents a maladministration rate of 83% during 2023-24. The Ombudsman also made 275 orders on these cases to make things right for residents. " 


Summary: 3 key area's of concerns Complaint Handling, Vulnerable tenants and Disrepair  HERE


Full Report HERE

          Key points:  Complaints handling 

  •   repeatedly failed to appropriately identify and log complaints
  •   accessibility and awareness:   no Reasonable Adjustments policy under the Equality Act 2010: Part 11 advancement of equality - Chapter 1 public sector equality duty 
  • different definitions of vulnerable across the department 

                    *Disrepair 



* disrepair is the state of a property due to neglect or lack of maintenance. Repair is the process of fixing something that is broken -  to its original state. [other definitions may apply] 


Accessibility and awareness [of the complaints process]

          vulnerable residents and reasonable adjustments

"The Equality Act 2010 sets out the landlord's responsibility to make sure it does not treat a resident less favourably because of a protected character. 

As a local authority the landlord is also bound by The Public Sector Duty which aims to make sure local authorities think about things such as discrimination and the needs of people who are disadvantaged or suffer inequality, when they make decisions about how they provide their services and implement policies.  [p19] 

The 2020 Code states that landlords shall comply with the Equality Act and may need to adapt normal policies, procedures, or processes to accommodate an individuals needs. 

Landlords should have a reasonable adjustments policy in place to address this. 

Landlord said it did not have a formal reasonable adjustment in place - in relation to complaints handling. But did have accessibility policies for residents to access services and communications. 

..... landlord considers it has 'an adequate approach to vulnerability' 

the casework findings suggest the approach is far from adequate. 

The landlord lacks awareness of how to respond to reasonable adjustments requests or adapt its approach to vulnerable residents." [p20]







List of Cases HERE [same page as Summary - scroll down the page]