Working for Camden Council

 work in progress

https://www.camdenjobs.co.uk/working-at-camden

I have used FOR in the title instead of AT as to me they denote different things 

"To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

Camden is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment." 

This is what ive had to put up with for many years with tenant petra hind from flat c - she now has a bloke who works for camden council living with her who drives around in a white van with camden council on it and he slams and bangs the doors like she does. 

This is done on purpose i believe, to harass me as they/she knows the loud bangs/shutting of the doors upsets me, causes me alarm at times and is an attack on my senses. its bad enough when its done without thinking, but when its done deliberately to cause upset/harm to someone thats another matter - this is behaviour neither landlord or police take seriously. 

https://youtube.com/shorts/L4kMDmOvWns?si=IXcUJ9lYoSoSlkF8 

me at accident and emergency at the royal free hospital - this is what petra hind and camden met police did [for camden council i believe] 

https://youtube.com/shorts/OgSCslRyRR0?si=pHNoKqGj7cM7SLF8

this seems to be acceptable practice in camden.

This is because camden council landlord don't accept responsibility for abuses/malpractice/etc they have committed against some tenants, against me. 

They allow situations to build up and up until something happens that may result in a tenant getting arrested - like in my case. 

2017 - was when the then tenant moira hogan, lived in the flat below me, began her scam/sham to do with water from my bathroom leaking down into her kitchen. 

it was a scam, i never saw any evidence of any leaks coming through her ceiling [other than 1 time when it actually was a water leak, and i knew what had caused it and it was fixed] the rest was made-up and the councils plumber went a long with it - why he did i don't know but he did and so the rest of them did even if they had doubts, even if they didn't see any evidence of a leak. 

this resulted in the council repeatedly trying to get into my flat. and it caused me a lot of stress/upset. they wouldn't believe what i was saying about it being fake [they knew i know they did] it was easier for them to go along with what moira hogan and plumber [whose name i don't know] where saying etc than to investigate it properly. 

2019

2020 - then housing estate officer has the communual lights changed from easy to use switches to the push lights that you have to push/thump to turn the lights on but which kept switching off halfway down the stairs sort of thing, and where dangerous, especially to me as i have mobility problems and take longer than the tenant in flat C getting up and down the stairs. this lighting change was done behind my back [i was consulted, or anything] but flat A and C knew about it. 

as well as the communal lights, a so-called electrician from the council wired up a door bell for flat C [from outside to into flat] that ran along the wall, up the main stairs wall - that was in the way of the top of the hand rail that i have to grab hold of to get down the stairs. then later on he put the white casing around the wire, that not only is ugly looking but which restricted me from getting down the stairs [by holding ont the hand rail] 

by this time i was so fed up, so stressed out by all this i took the casing off the wall. 

later on in 2020 during the lock-down period the landlord decided to come to where i live [6 of them] to get into my flat because of 'water pouring down' into flat A - oh yeah lets have a look then i says but moira hogan wouldn't let me so they continued to go along with it and at first called the fire bridgade out who i didnt let in. they went away.

then they called the police out. who didn't get in and they went away. 

and off the 6 mauraders went without so much as a sorry to me or anything. 

this upset me very much, and was just another case of the council and tenants causing me stress/harassment without any thought or regard to my wel-being despite them knowing i haven't been well for a number of years. 

in march 2020 just before the lock-down i had a heart attack and ended up in hospital for 5 days/nights after having various procedures done on me to unblock the artery on the outside of my heart [then a stent put in] and later on various meds im still on. 

i informed the 2 tenants of the heart attack, i contacted the housing estate officer - i part blamed them/2tenants for me having the heart attack due to all the stress they piled upon me. 

not one gave a 4x about how this had affected me. and they still don't. 

2022 -  [flat A] camden council housing estate officer for kentish takes court action against me to gain access to my flat - to 'fix' pretend water leak.  

{flat C] the then community safety officer for kentish town [ ex-police] was dispatched to come to my flat and  give me court papers [at the time petra hind had used another tactic to get me evicted/harass me by using the housing office/community safety people to come for me - it was a 2 pronged attack [the moira hogan issue and the petra hind issue] the nhofficer for kentish town being the visible [ i say visible because she may have had a senior council officer instructing her, but i really don't know] council housing officer behind the actions. 

[nb i may have some of the dates mixed up - a lot has happened over the years and they like to confuse and muddle things - i will correct any days i may have gooten wrong] 

[flat A] in three 30minutes sessions with 3 different judges at the county court in gee street, and my submitted evidence of what had been going on and camden council admitting via the barrister they 'may have exagerated' [she was lovely to me and i apperaicated it] 

i didnt stand a chance really as at first the judge put the frighteners on me with talk of prison etc - 

and then the 3rd and last meeting i missed half of it due to delays on roads[the bus] getting me to the courts and by then the judge had granted camden council an injunction giving them access. 

the way that both attacks on by A and C where 'executed' seems like they were old hands at such things [could have had help/advise sort of thing] from others i wasnt aware of] both had worked at camden council, still had connections that i didn't have. 

at the same time tenant in flat C had tried to make me have another heart attack or a breakdown by calling on various people to come to where i live to cause me harm. i had already had a mini breakdown at end of 2017 to which i was still recovering for and which i had to wait over 2 years for talking therapy and was still having taking therapy when lock down started [online zoom meetings]. 

they just piled on the stresses and i do believe that at the very least tenant in flat C wanted me dead - she had shouted so at me a week after i came out of hospital. i have the recording. 

because at the time and still, i have anxiety, etc and they won't recognise me as actually having disabilities

being vulnerable [they being the housing tenancy/repairs part of housing] and they abuse me and generally treat me like im a nobody.  they expect me to behave like nothing has happened, that they havent aggraivated me, inflammed conditions i have and associated behaviours  but because i have behaved at times in a way they don't like, im the one who gets arrested  and held against my will for 24hrs - which inflammed aggrivated conditions even worse than before. 

i will not forget or forget this, or let them forget it. 

Camden Council Constitution here

article 13 officers here

"13.07 Conduct 

Officers will comply with the Officers’ Code of Conduct set out in Part 5 of this Constitution. " part 5 here 

13.08 Employment 

The recruitment, selection and dismissal of officers will comply with the Officer Employment Procedure Rules set out in Part 4 of this Constitution" part 4 here 

exerts from part 5 officers code of conduct

"The people who live and work in Camden are entitled to high-quality services and a high standard of behaviour from all our staff. This code of conduct helps to achieve these aims. " 

You are expected to: ➢ give the public the highest possible standards of service; 

➢ do nothing inside or outside working hours which could damage our reputation; 

➢ behave honestly; and 

➢ follow our policies and procedures all the time.

does 'high quality services include providing unoffical works and the 'servicing' of single female council tenants and harassing etc other female tenants on behalf of the 'serviced' tenant?

Anti-Fraud and Corruption Investigations

WORK IN PROGRESS

Anti-Fraud and Investigation Team (Camden Council) here - the page mentions the Regulator for England and Wales: the  Audit Commission which disbanded in 2015, website  here   and replaced by  here 

The Audit Commission Act 1998 here  [original version] - repealed here by the Local Audit and Accountability Act 2014 here  and which came into force here

https://www.housing-ombudsman.org.uk/2024/11/28/special-investigation-into-camden-council/

In the above investigation report by the Housing Ombudsman into some area's of service provision by camden council housing repairs department - key issues include:

             - unlinked repair histories 

             - neglected follow ups on inspections 

              - stalled repairs lacking inspections

             - poor record keeping 

             -   repeated unsuccessful repair attempts

               and poor communication with residents. 

" to improve the management of repairs the report recommends the landlord establish a systematic process for tracking outstanding repairs to completion."  

                                                  /////////////////////

around 2002 - haiten patel housing benefit fraud. i can't find or have access to any write up about the case but there are references to it. 

 2007. https://www.thecnj.com/camden/061407/news061407_10.html

" We are disappointed that the full scale of the fraud could not be recognised by the courts and tougher sentences given.”

2016. https://www.camdennewjournal.co.uk/article/town-hall-bathroom-fraud-convicted-council-official-vows-to-break-silence

others

https://en.wikinews.org/wiki/Mayor_of_Camden,_London,_arrested_in_benefit_fraud_inquiry

https://www.thecnj.com/camden/011807/news011807_02.html   jail for £600k town hall fraud

2025

 how where i live [small street property house/conversion - 3 separate dwellings] in lb of camden is  not a happy, secure environment for me and hasn't been for many years. not every single minute has been bad but a lot of it has and as ive gotten older and iller in regards to physical/emotional condition it seems to have gotten worse. 

as a disabled person i have no automatic protections [when needed] under the  Human Rights Act 1998 HERE, or the Equality Act 2010 HERE or under Camden Adult Safeguarding law/policies HERE 

I haven't been able to protect myself from what i consider various abuses by various people within the borough. 

being a camden council tenant i don't have any automatic protection [when needed] under the Tenancy Conditions - HERE  or camden councils councils anti-social behaviour policy 

more recently the police and a neighbour and housing where involved in aggravating the AR i have and the anxiety condition so much so i ended up in the a&e of the rfh due to the intensely painful flare up related to what the police etc did. i am also on the waiting for some sort of mental health service, that im not even sure how it works. i also had anti-depressant meds dosage increased - i was feeling traumatised, that id been tortured etc. i had been held against my will in an environment where i believed i was going to die. i still feel trauma at times and was walking about in a sort of daze, not quite believing what they had done.  

even today at 5.30am i could smell skunk from somewhere close by - this annoys me because its so common and no masking aromas sticks etc seem to be used. if its not the skunk its other smells i don't like having to keep smelling.  

i seem to be a lot more sensitive to smells - a sensory issue [your nose] im also like that with some noises  - another sensory issue [your ears and attached neuro networks with you brain and body. 

the constant abuses of ones senses isnt healthy imo

work in progress

timeline 

23 july 25 

2x ive been subjected to flat A making moaning and groaning noises from flat - loud enough for me to hear: when i came down main stairs and i heard what i thought sounded like a male wa%king off, and by the time i reached the main front door and opened it it was A, searching for his keys, plastic bag on the ground [1 loaf of bread] claiming he got so knackered when going to shops sort of thing. i thought he was taking the P out of me. 

2nd time i had brought some rubbish downstairs and outside to put in bins and as i was i could again hear moaning and groaning from inside flat A living room [window was open] next thing i know A is outside at gate and fastly walks back into flat whilst looking at me like he hated me.. he didnt say anything, neither did i, i don't want to speak to him anymore, i don't see any point. 

this sort of thing seems to me to be okay [by others] for him to do - as its become the norm around here for such behaviour [mainly directed at me]  it upset me but i have no faith in the landlord or police in helping me - look how badly they have treated me already in regards to other stuff and more recently tenant in flat C etc and me ending up in a&e hospital department. 

24 july 2025

flat C - whats new in regards to unwelcome noise is the thumping about in the toilet area and the flushing above me - this is on top of the extra loud water pressure noise from kitchen sink tap i heard the other day. its one thing after the other and its depresses me even more that i am.  

the other noise to do with the pipes has been going on a bit longer: is to do with waste pipes outside my bedroom window: sounds like the waste water at the bottom of the pipe where water goes into the drain. 

its noisy, and its a nuisance. 

when is the landlord going to fix it?   someone went into flat c early morn the other day- repairs i think -

c still closes flat door loudly so i can hear it - and that its annoyance and harassment. im feeling down. 

ive not been feeling well this last week, my head and what feels like electric shocks inside of it and physically feeling so knackered i can barely move, but i have to do things but its such a struggle. 

may be the new meds for the joint inflammation pain - back to see rheuma at hospital next week. 

i don't want to die living in this place. 

communal area outside my flat door stinks like a drugs den or something. what a shte hole this place is. 

the green box has been put back on the [communal] pathway again and it looks like more rubbish has been dumped there. 

the wild flowers i like. 

30 july 2025

flat C is still doing the thumping down heavily [or dropping  heavy things] on her bedroom floor [the noise comes through my bedroom ceiling due to how heavy the force is and lack of insulation between floor and ceiling] , and is a nusiance to me. she does it on purpose imo to cause me harassment. 

26 aug 2025

some people come into the 3 dwelling street property i live in very quietly, walk up up 2 flights of stairs [without making a sound] 

when they get to my flat door which is opposite flat c, the flat c door is slammed and they can be heard heavly walking  up the flat stairs 

the smell from flat below comes up through the ceiling of flat, up to the area outside my door.  smells like a lot of heavy [roll ups] tobacco smoking. 

i hate[am anxious] about having to pass through the communal area to come and go from my flat, for a number of reasons, the smell being one of them. 

update

flat c slamming door x2 late night - does it to harass me - 

28 aug 25

the other day it was white man, with dark grey van, who says something as going into flat c, which obviously i can hear. this is weird as other bloke is blk, short afro, [looked short as in a bun at  back of head under clothe]used to use white vans, who used to say something incoherant [so i could hear] when he was coming out of flat. 

this time it blk fella, long dreadlocks, with grey, stocky who again says something as he leaves flat that i can hear. but i can't hear when he came in to property and up to flats on first floor, etc. 

this is different to when say someone from a firm who the council has contracted with to do something sayd in the communal area - you can usually hear them. 

the next contact im waiting on is to do with the internal stock survey of flat.

update

long dreadlocks man sneaks back into c, then later on he and c go out then not long after 

a very loud slam of flat c door. c isnt working as far as im aware, is in flat mostly when im in. 

c and bloke sneak back out again but only slam flat door [to harass me again] new car parked outside that c drives. 

i noticed a white [with strips] council van parked around the corner, again.

the dreads lock man is at c a lot - doing some works and whatnot. 

c flat door is still being slammed by dl man and c but not other doors so this suggests to me its done on purpose to annoy me [its 3 feet from my flat door and no insulation] to continue harassing me. dl man is imo told to do this by c. the blokes c has about the place  are told not to speak to me [i had heard c tell one that and he did what he was told] they seem to do what she says even if they are causing a nusiance to other tenants in the property - like with cyclegate here 

5 sept 25

dreadman made a lot of noise when he left flat c this am - he went out quiet then got to front door opened then closed it, then c came down nisely ran down stairs then flat door slam then dreadman was back up at flat door then running down the stairs noisely then flat door slammed. 

whats happening is he leaves flat - c comes down, hes back up at flat again then running down stairs like c did. 

making noises when hes at flat c door [so i can here imo] causing me upset. there being 2 of them against just me, they would deny anything i say 

update 7.30pm 

very loud slam of flat c front door - to further harass me then loud annoying noise i can hear in my bedroom from waste water pipe that is outside my window

update

loud water pressure noise in pipes going through my l/room up to flat c above. this has been ongoing for many years and the landlord camden council won't fix it, wom't even lag the pipes to lessen the noise.

update 

20.37pm

the handler is in flat c - talking loud in the toilet with the window open = so that he can be heard, then he stomped down stairs. 

8 sept 25

more works being done in flat c; noise from bedroom in c that i can clearly hear in my bedroom - i turn radio on to try and drown out the unwelcome noise intrusion. lots of visits to do works. 

council van outside.

rasta man in picture above slams flat c door causing a nuisance then goes out and gets into council van. 

9 sept 25

7.20am

the handler comes out of flat c and slams door then runs down stairs - he seems to be copying flat c tenant, who a little later slammed flat c door and ran down stairs. i could hear them both and i see it as more harassment of me. ive been feeling a lot more tense and stressed of late [shoulders/neck area] and am trying to get back into meditation which i tried a bit before they came out and made a racket and now im back to where i started. 

this noise nuisance/harassment has been going on for so many years so much so that back in 2016 it played a  big part in the mini nervous breakdown i had: i couldn't get any amount of reasonable peace and quiet living here. i had around that year started to mediate and needed quiet and the noise from flat c was awful and as the years have gone on and no-one including the landlord seems willing to put a stop to the tenant making so much noise or/and insulating the property so that noise transmission between flats is reasonably absorbed. camden council as landlord has been awful in providing a remedy to the problem which is a major factor imo to ailing health and wel-being. many council street properties have this problem and i wouldn't recommend anyone living in such a dwelling - unless they don't mind lots of noise and intrusion upon your privacy, or are deaf. 

update 

handler came back to flat c very quietly, but left making a nuisance of himself - slammed flat c door stumped down stairs and slammed main front door then got into council van and drove off. 

yes i know its 2 against 1 here as has been in other incidents with tenant and people from the council

and i suspect that is what they are playing at currently.  if i say blah blah they both say well no, and even make untrue allegations about me. 

handler came into property very quietly and into flat c and doing noisy works then loudly came out of flat c [slammed door] then stomped down the stairs then slammed the main front door. i think he is copying tenant from flat c. i have started to think/feel that he is trying to intimidate me.

update 

main front door then flat c door slammed by c causing me harassment again

c is shouting and banging about in her flat above me. harassing me again, im feeling threatened. 

9 sept 25

flat c door slammed and then main front door slammed - on purpose imo to cause harassment

update

slammed main and flat c doors - selfish tenant 

11 sept 25

tenant in c in and out of flat a lot today and each time the door slams got louder continuing to cause me harassment

fri 12 sept 25

man with the council van has been in and out of flat c 3 times from around 7.30am - 9.30am.

3rd time he went into c and lots of banking things about, then hes at flat c door and does the talking loud [so i can hear] up to her whilst also at my flat door, then he slams main front door. 

i became very anxious as they know i have anxiety and needed to go out to gp appointment and hoped i didnt come across him in communal area sort of thing. i think they try to provoke me into reacting to them in a way where i end up as the villan. this is what happened in march 2025 with flat c and police and probably some others who are hiding. 

12.50pm 

flat c door slammed loudly 

13 sept 25

flat c is back to only slamming loudly flat door x3 so far - seems she doesnt even care if tenant in flat below hears and is affected

the latest restructuring of the councils housing estate office/s: North, East, South, Central, West - compared to the 5 area's of the district management committee/s [dmc's]     housing officer report here

the 5 nho area's don't align with the 5 dmc's which makes me think there is a noticable disconnect between the two. 

senior council officers structure here

cabinet member for safer communities  here

cabinet member for better homes here 

council leader here

list of camden council members here

mon 15 sept 2025

flat c goes out and slams the main door very loudly - causing me harassment again. 

4.27pm very loud slam of flat c door again causing me harassment

wed 17 sept 25

i have mentioned a few times that tenant in flat c lied about me/ a few things in the signed withness statement she gave to the met police when they came for me and held me against my will at holborn.

she had even brought the tenant in flat A into it. 

what she had put in statement was me chasing her with a hammer [ down the stairs and then running back up the stairs, which i can't do as i have mobility problems] something about murder, me wanting to murder her etc etc. and she also added the issue of the main front door which [didn't happen] where she implying i took the lock of it and not only did someone from housing come and fit a new one but tenant in flat A was coming into the property and saw the lock hanging off [another lie] 

she lied a number of times and i think these lies would have helped the police decide that i was so dangerous etc etc [yeah i know laugh, i would if they hadnt caused me so much trauma etc] that they had to come arrest me etc. 

despite me making complaints to police about her lying about me, harassing and discriminating about me - they won't investigate her, but claim its on file. 

its true i was holding a hammer and i tried to get her to back off and leave me alone [i wasn't menancing in any way] i was holding onto the stairs handrail with left hand and the other hand i  held my phone and hammer in the other - not so securly] as she had tried to set me up about the main front door, had shouted, screamed at me in the awful way she does that makes me feel like im being eaten inside by toxic chemicals or somethings - she also touched me 3x when i didnt want her to.  she also keeps slamming the doors which is very harassing to me as i know she does it as she knows it upsets me. 

i was defending myself [badly it seems, as i really can't seem to be able to do so as me being arrested etc shows. i was in a bad state and i had even phoned police not long before and they where aware of the state i was in.

yet they came for me.

i had also made at least 3/4 reports to camden council about asb concerns flat C and a bit about flat A

but they ignored my reports. 

they did finally see me about my reports but the reply i got from then made reference to me being arrested etc .....

then it mentioned flat C. but nothing about what action they where going to take against her [but they put a threat towards me implying possibly legal action]

wft. 

thurs 18 sept 2025

dread man is back in flat c again today - he let me know by speaking which he knew i'd hear. he does the speaking in a way that you can't make out what he is saying. he and ph will back each other up in denying anything i say about me feeling harassed by him. that he hasn't been doing anything when i know he has and continues to. its bad enough that i have to live so close to hear and hear her every day. 

she acts like she is the only tenant who lives in this building council van man seems to do the same. 

sun sept 25

lots of banging about above my bedroom from flat c this am then slamming of front door and flat front door by flat c and council worker who drives white camden council van R064 and parks it outside, seems to have moved into c and copys c in harassing me with slamming the doors. he used to be in c a lot in the daytime and it sounded like he was doings some works - where they legitimate? 

in the past flat c has had council works done that seemed to been outside the normal rules such as external painting of railings on back patio when the landlord wouldnt paint the communal gate at the front of property and internal painting of flat - paid for by sexual favours [ i heard the council worker say 'you haven't paid me for this yet' and then i could hear the tenants 'love making' noises and then they came out of flat c together and the black bin liner of newspapers was left in the small landing outside my door and i had to move it to get down the stairs. 

the blokes she gets have no regard/respect for other tenants who live here - she tells them what to do which includes harassment. 

someone has recently dumped more stuff in front garden - long wooden planks of wood

im thinking one would need a van with rack on top to transport the planks around etc - such vans have been seen parked outside property. a big battery was also dumped there, the trolly, and the 2 new trees that where cut down. a fire hazzard and obstruction of the electric meters. landlord knows but doesn't seem bothered. 

tues 23 sept 25

10.25am loud slam of front door - sometimes A does it but its usually C who makes all the noise with the doors. A is imo passive aggressive and wouldn't say anything to C about the door slamming etc but might do other things instead. 

friday 26 sept 25

someone set off fire alarm and then slammed main front door.

10am someone is in the internal communal area of building where i live, outside near my flat door. 

im feeling anxious about it. i don't trust 'them' to not try/set me up again. 

flat C door has just slammed - slam of main front door.

the person from communal area has gone. 

update

the camden council van r064 is parked across the road on the cobbled road - he went into flat c around 6.30pm and slammed the door. he and van will be there until monday morn. he has moved in

sat 27 sept 25

tenant in C car has gone from outside as well as the council van

her car was outside when i got back from doing some grocery shopping y/d around 4pm - a bit later C camden in a slammed both doors very loudly and stomped up the stairs - this was how the rest of the eve/weekend was going to be i thought. 

9.10am the banging/slamming of things has started in flat C 

sunday 28 sept 25

9.40am flat c - sounded like the door to patio loudly slammed

10.5am flat door slammed - walking, moving about noise above me. only one of them has come out - but what they started to do was one goes out, slams door/s then the other waits a bit then does the same wheras before  they came out together. its another tactic used to harass/intimidate. 

1020am flat c slams door, then extra loud slam of main front door. camden council van still parked outside property.

Another Ombudsman finds Landlord at fault

the below copied from local government lawyer HERE        

Council to implement action plan addressing backlog of “several hundreds” of medical priority reviews after Ombudsman finds fault in housing priority case

6 May 2025 

Camden Council has agreed to produce an action plan to address a large backlog of medical priority assessments and reviews, following an investigation by the Local Government and Social Care Ombudsman.

During the course of the Ombudsman’s investigation, the local authority confirmed it still had several hundred reviews which were overdue.

In its report, the Ombudsman had noted similar backlogs in decisions it made in early 2024 “and the council has provided no evidence of significant progress in that time”.

The Ombudsman said the action plan should set out time-limited targets for how the council will reduce the backlogs and include arrangements for the plan to be monitored by a suitably senior council officer. 

The LGSCO’s investigation was prompted by a complaint by a resident (Miss X) about delays in how Camden assessed her priority for social housing.

The Ombudsman concluded that there was fault in how long the London borough took to assess Miss X’s medical priority and review its decision and in how it then communicated.

In addition to production of the action plan to address overdue reviews, the council has agreed to apologise and pay Miss X a financial remedy of £450 in recognition of the distress caused.

Miss X had complained about how the council decided on her priority for social housing in 2023 and 2024.

The complaint was made up of five grievances, with the resident claiming that Camden:

1. took too long to decide her request for medical priority;
2. failed to send her a written decision about this;
3. had not given her points she was entitled to for the length of time she had been on the waiting list;
4. had still not completed the second stage review she asked for in May 2024; and
5. communicated poorly with her throughout that time.

As a result, Miss X argued that she did not have the right priority, could not properly prepare her request for a stage two review, could not bid on properties for around six months and was caused significant avoidable frustration and uncertainty.

Miss X had applied to the council’s housing register several years ago and was awarded points for living in overcrowded conditions.

In late 2022, she submitted a medical information form requesting medical priority, which the council received. However, it refused her application.

Miss X asked for a review in mid-March, and in May 2023, the council asked her to complete an updated medical questionnaire, which she returned in June.

Although Camden sought further medical advice in October 2023, it did not inform Miss X of its decision until February 2024, despite her chasing them multiple times, the Ombudsman said.

After the council still failed to provide reasons for its decision, Miss X complained and repeated her request for the reasons so she could prepare her stage 2 review request.

The council upheld her complaint but once again failed to provide its reasoning.

Miss X complained to the Ombudsman in June 2024 due to the ongoing failure to receive a proper explanation.

The council finally sent its written reasons in September 2024, although the letter was dated July.

The Ombudsman found fault with all three rounds of delays, as well as finding that total delays of around 16 months caused Miss X “significant and prolonged distress, frustration and worry.”

Additionally, the Ombudsman described Camden’s communication with Miss X during her request for medical assessment and the review process as “very poor”.

With the resident having chased the council several times during the period, with each failing to achieve a response, the Ombudsman found that the lack of communication was also fault.

Camden had delayed responding to Miss X’s complaints, failed to explain those delays, and repeatedly neglected to provide the written reasons she requested, the Ombudsman said.

Poor communication and failure to address her main concerns had caused avoidable frustration, and the Ombudsman believed that the £110 compensation offered to Miss X was inadequate.

However, the Ombudsman found that while Miss X was prevented from bidding on properties during the delay, the fact that she did not have the correct medical priority made it unlikely that she would have been successful if she had been able to.

Therefore, no fault was attributed to Miss X not being able to bid on properties.

In addition to apologising to Miss X, paying her £450 in recognition of her distress and implementing an action plan, Camden will also distribute the findings on the complaints handling to staff responsible for responding to housing complaints, reminding them of their duties.

A Camden Council spokesperson said: “We are committed to supporting all our residents in housing need, and we are working hard to help more of the 8,000 families on our housing waiting list to move into suitable homes sooner.

“Key to this is us providing a timely and accessible housing allocation process to all of our residents. In this case, we fell short of that, and we would like to reiterate our sincere apology to the resident affected.

“Since the Ombudsman’s review, we have reduced the number of medical priority housing applications awaiting assessment by two-thirds. We have also introduced improved processes for assessing medical priority and increased the number of staff supporting residents through the medical review process.

“This is part of our commitment to keep improving our housing services to ensure that every resident receives the support they deserve.”

Harry Rodd

Noise Nuisance

work in progress

Why does the landlord ignore the issue of slamming doors, etc within dwellings they rent out? 

I don't know about other Camden Council tenants but the slamming of doors by other tenants [not of your household] can have devastating effects on other tenant/s. When this form of noise nuisance is done on purpose to cause harassment to another tenant, its doubly harmful/upsetting. 

If you live in a small building where noise insulation is non-existent and the landlord won't do [such]  much needed works it can be very depressing and unhealthy. Your living environment does matter to general health and well being but still so many people are having to live in un-suitable housing. 

I have been experiencing this for many years and its affect has been at the detriment of my mental and physical health - being disabled etc doesn't help ignite the authorities to provide you with some sort of safeguarding against such abuses and yes i class them as abuses [on my senses] and upon my right to privacy. 

the non responses [or very slow processes when such things are reported or having to repeatedly keep reporting]  are very frustrating and can lead to all sorts of neighbour problems. 

Its horrible living here, and if you are disabled/ill its worse. 

this small street property converted house that now has 3 seperate 1 bedroom flats has been turned into a dumping ground for 'problem' tenants, in my view. 

I can feel the toxins at time very strongly and it just reminds me of how far down the ladder of 'nobodies' i really am living here etc.  

update fri 25 april 2025

i feel so alone and isolated with some of the housing issues i have, the police won't help me the land-lord won't help - im a leper - nearly 60 y/o female who have various medical conditions that make it difficult for me to do what i used to be able to do. im having a cry - yeah im feeling sorry for myself, life is shite then you die. 

so called past friends walk away, family as well. none understand what its like being me, looking at the outside from within me. 

im too much hard work i suspose and now its too late for me. just let me sort my business out and give me a pill so i can sleep for a long long time. 

yeah i have depression and anxiety, not that anyone including the government takes them seriously, even on top level dosage of anti-depressants i feel depressed, low, anxious, hopeless. The landlord for one barely recognises disabled/ill tenants and the police they just stick the boot in, like i thought they did to me [kicking me when im down]. 

sun 27 april 25

4am this morning and im hearing very clearly the sex noises from flat c petra hind - who has moved a bloke in who has a white van. i don't want to hear that ffs, yuckyyyy. so i turned radio on to drown out the noise and then later on i can hear the yucky noise again around 5am.... i really don't feel safe here either and as for going out im going to try and get a panic alarm sort of thing  because if i come across her and the new b/f i might have such a panic attack that i may need help. im dreading it. 

update

later on in afternoon i could hear the sex noises again which where freaking me out and harassing me so put music on again.

there are 2 little children next door. 

mon 28 april 25

10.20am 2x hard slams C flat door 

mon 19 May 2025

im finding it so much harder to get out and about [even doing housewrk etc] due to the pain in my lower back, thighs, other areas where i have musculo-skeletal problems that i have had treatment for for a least 10 years. I don't know if its the stopping of the 8wk course of steroids i was prescribed by the hospital [to help with pain] that was inflammed x10 and more by what tenant in flat C did and what the police did. 

Because i believed i was being set up, and which i still do. I believe they wanted me dead or at least in hospital again with another heart attack] 

I felt traumatized, tortured, that i was going to die. both know i haven't been well. 

yet i still had to come back to flat and live here with tenant living above me. i could hear her every day, she continued to [on purpose] slam the doors. the state i was in and the landlord didnt give a 4x, just like when I had a heart attack [in hospital for 5d/n's]  when i went out i was walking around in a daze, not fully believing what they had done [ and my reaction to it] they have aggravated various conditions 10x plus and i was in excruticating pain. on top of the steroids i also had anti-depressants dosage increased because i though i was going to break down and never be able to get back up again. i was, still am a mess. maybe i was a mess before that but now im a bigger mess. 

thurs 22 may 25

7am and 7:25am - very loud slams of main front door causing me upset, distress. flat A. 

later on C slams flat door stomps down the communal stairs and slams main front door - causing distress again. continuing harassment of me. in my experience of approaching both landlord and police about the issue neither will do anything to stop the harassment, in my view they just sit back and let it carry on and if things gets out of hand, its usually me who ends up in trouble. 

its like entrapment where im being poked, etc and if i react 'inappropriately' or try and defend my against the abuses, im the one who gets arrested etc. the police stick the boot in when you are down. 

12 noon c slams flat door again 

23 may 25

flat C is still slamming the doors and is stomping about and dropping things above my bedroom a lot more than she used to. this causes me anxiety and distress not only because i spend more time in this room due to ny conditions and i need it to be a a lot more of a quiet zone than the other areas/rooms in my flats and now she is making more noise which i think she is doing on purpose to harass me. why is she so spiteful? 

flat A is also slamming doors eaither very early in the am [like 7am or very late at night like 3/4am] 

i think he mimics flat C as she has been known to do the same late nignt early am door slamming. 

its horrible living here and the housing office just ignores the issues [literally ignores emails i send to them as well] its unprofessional in my view. they never explain why they are doin this that or the other so one is left in the dark about things. as a camden council tenant i am of no value to them - unless the rent isnt paid and then they would be quick to contact me and make all sorts of noises and threats. 

sat 24 may 25

everyday tenant in flat C slams her flat door on purpose to cause harassment to me. today is the same.9:44am. sometimes she will on purpose [imo] put on shoes with heels, stomp down her flat stairs, open flat door and slam it closed them slump back upstairs. she usually wears trainners. 

loud bang on flat c bedroom floor above my bedroom, stomping about. 

i have put radio on to try and drown out the intrusive noise/harassment by flat c. this is how i live and despite complaints made to landlord about it [which they ignore] it just gets worse. 

wed 28 may 25

 c slams flat door

thurs 29 may 25 

8pm - male visitor made a racket when he and she got near flat c - [so i could hear] then went upstairs and banged in bedroom above me- 

mon 2 june 25

flat c is stomping and banging about a lot more, in her bedroom which is above mine - its very annoying, distressing etc and done on purpose imo to cause me harassment - also its anti-social behaviour and i have reported her a number of times and nothing seems to be done about it.

this is on top of the door slamming where she now keeps coming down to her flat door and slamming it, then goes back upstairs. sometimes she put shoes with heels on [she usually wears trainners] so that more noise is made. she knows that im not well but that doesnt stop her. 

she is another one who goes running to council, police etc if you so much as say boo to her - some truths yes but adds lies to make things look worse than they are - like claiming i chased her [down stairs] with a hammer - i chased her haha.yeah right . then ran back upstairs.   i can just about shuffle when i need to speed up my walking,  let alone run. she emphasised how i wanted to murder her, blah blah. she wasn't in fear as she kept opening the front door with her key when I kept slamming it shut in her face - because i wanted her to fcuk off and leave me alone, but no she won't.  some people seem to lie as easily and as normally as they breath in air, its second nature to them, they see nothing wrong in it even if it causes others harm. 

she also mentioned something about another heart attack being due [in regards to me already having had one - just before the lock down march 2020] where i spent 5 days/nights in hospital then had to come back to this horrible housing environment with the tenants [petra hind and the then tenant moira hogan] and landlords housing officers harrassing me. its been going on for years. 

she also tried to blame me for 'blowing' the communual lights' when all that happened was that she, yes she had turned them off [landlords electricity account in main box on wall of communal area] she was there when she shouted up/at me at i had blown the lights. she is a fitness instructure and fully able to get up to the box wall [with isnt locked] and do the deed. she can also run up and down stairs quite well. 

the lenghts some people will go to to set up people is staggering. 

3 june 25

12.10pm C slammed flat door x 2 on purpose again imo to harass me 

5 june 2025

7.50am 

since 6am tenant in flat c above has been banging and stumping about above my bedroom. its very annoying and distressing. its done on purpose to harass me. 

fri 6 june 23

flat C carried on with noise through-out the day and evening. 

around 10.30am this morning  flat c door slams shut. 

the day before i heard her shouting a bit above my bedroom y/d and stumped on her bedroom floor [which is my bedroom ceiling] she is in her flat mostly - im in mine mostly as well, mainly needing to lay down/rest then try and do housework or go to an appointment/grociy shopping sort of thing. 

i hate this place - its a smelly dump with some not very nice neighbours. this is all im good for i susppose/ some may think. 

10 june 2025

10: 25am flat c stumps down her stairs opens and slams flat door - slams main door, causing a nuisance

12.15pm flat c door slams again causing me harassment

11 june 2025

flat c banging above my bedroom, slammed flat door 9:51am and main front door

11.25am slammed flat door

the door again 3.15pm

19 june 2025

flat c started with the stunping/thumping about above my bedroom - at 5.50am this morning - its getting earlier. 

flat a - y/d in the afternoon noisy pump vibrating through my hallway floorboards and could hear from in my bedroom -annoying, frustrating, harassing. 

then later on around 9pm its another noisy power 'thing/tool] that flat c called down to him about. i just turned my music on louder to try and drown out the noise. again its harassing. 

its constant harassment living here - landlord and police care little [zero] about the problem. i know that as i have tried many times with them about it, they are not interested, give no feedback - couldnt care less. thats the impression i get, have got for many years. 

update 9.30am - flat c banging about above my bedroom again. 

c again 10.00am slams flat door. 

update c slams flat door again

friday 20 june 2025

2.27pm c slammed flat door, walked heavily/noisly up her stairs and mumbling to herself loud enough for me to hear. she has done this a number of times - to annoy me imo - further harassment. she knows i can hear her, that my flat door and living rooms are very close to her flat door, that there isnt any insulation at all in the building. 

update c is doing the running down her stairs then opening flat door, running down the small stairs - then creeping back up to her flat again - then talking loudly in her flat so she can be heard. she is no more frightened of me or that i might murder her than she is of a little kitten. if anything she poke me into reacting - against her, i think 'they' know that but choose to go along with her to fcuk me over - because they don't like and when they take against you ........ 

they have their 'narks' all over the place imo - who seem to be allowed to behave as badly as they want with no come back. 

sun 22 june 2025

happy summer - goodbye to spring. 

i ended up in rfh a&e again fri night due to my wrist/hand [ra] flaring up again - my upper arm had been hurting days earlier and i think i may have aggravted overdoing it a bit with my arms. the pain was excrutiating and even touching parts of the area was very painful.    so for the 2nd time in lest than 4 months im back in the a&e for the same condition [though it wasnt as bad as the 1st time [9-10 march 2025] was there for 12 or so hrs, not including waiting at the hospial pharamist to for the steriods -2 month course, decrease the dosage each week until 8 wks are up. 

this time some procedures here different - some the same - staff etc doing their best to help patients but

the length of time waiting to see dr etc was up to 17hrs. 

i was tired, stressed, in pain and not happy i was back their again, my anxiety peeped a bit even after a few hrs wait and by hr 10, i felt like i was being held againt my will [much much longer than i thought i was able to manage and accept] was being abused again. some others complained about the wait, some left before the dr got to them. 

i neededs to get from there - i felt that i was going to explod, to bash my head hard against a door. 

i told them i have anxiety, that im feeling like blah blah blah, i really can't stay there for so long, but i couln't leave without seeing drs and getting prescription [hence the feeling captured/againt my will] 

it was an awful experience 

nb my other arm/shoulder/neck area also flared up whilst there

flat c - main door slammed hard,  then flat door and heavy footsteps on stairs- done on purpose imo to cause annoyance/harassment to me. then banging about above my bedroom. 

25 june 2025

10am flat c closes door loudly again causing me harassment 

26 june 2025

flat c keeps banging her flat door shut - to cause me annoyance - she bangs flat door a lot more than she does the main front door - if she can close the main front door quietly on say 4/5 times she has used it, then why not her flat door? [the answer is [imo] to cause me harassment]

27 june 2025

 c still slamming/shutting/banging flat door shut x3 - there no need for it imo other than to cause me harassment

sun 6 july 2025

tenant in flat c is still closing her flat door in a noisey way that casues me harassment. x2 today. 

Anthony Hardy

The Independent Review into the Care and Treatment of Mr Anthony Hardy - September 2005 [killed 3 women in his flat in LB of Camden] 

chapters 6/Housing, 7/Mental Health Act and 8/Mental illness Here

"Preface 

The independent review of the care and treatment of Anthony Hardy was commissioned by North Central London Strategic Health Authority and the London Borough of Camden with the support and cooperation of the Metropolitan Police. It was commissioned in accordance with guidance published by the Department of Health in circular HSG(94)27, The Discharge of Mentally Disordered People and their Continuing Care in the Community. "

The Terms of Reference are as follows: 

Stage 1 – Fact Finding 

1 to report on the treatment, care and housing services provided to Anthony Hardy by the NHS and Local Authority from 18 January 2002 (the time of the first murder) until his arrest on 2 January 2003, in the context of his previous history 

Stage 2 – Evaluation 

2 to assess the suitability and appropriateness of those services in view of the patient’s assessed health, social care and housing needs and previous history 

3 to review the extent to which those services, and the decisions of the mental health act managers, corresponded with statutory obligations, relevant national guidance and local operational policies and to identify any deficiencies

4 to examine the adequacy of inter-agency collaboration between the NHS, Local Authority and the police and the effectiveness of communications with/between all agencies who had contact with Anthony Hardy 

5 to make recommendations to the responsible bodies so that, as far as possible in similar circumstances in the future, harm to patients, staff and the public is avoided"

Anthony Hardy is reported to have died on 25 Nov 2020 after catching the Covid-19 Virus HERE 

Additional Information

https://www.bailii.org/ew/cases/EWHC/QB/2010/1064.html  

R  V Anthony John Hardy 

Issue:

Whether a whole life term was required for a man with mental disorder who admitted 3 murders

https://www.murdermiletours.com/blog/murder-mile-uk-true-crime-podcast-118-the-four-faces-of-the-camden-ripper-part-three-tony-the-sadist

Regulatory Standards for Social Landlords

work in progress

The Social Housing [Regulation] Act 2023 [SHRA2023] here  puts in place legislation for Regulators about how social housing landlords must operate their complaints handling schemes  - in order to improve service standards they provide to their tenants. 

it is  "An Act to make provision about the regulation of social housing; about the terms of approved schemes for the investigation of housing complaints; about the powers and duties of a housing ombudsman appointed under an approved scheme; about hazards affecting social housing; and for connected purposes." 

https://www.gov.uk/government/collections/regulatory-standards-for-landlords

Standards for Landlords

"Our regulatory standards set the outcomes that social landlords in England must deliver for tenants"   2 April 2024

Consumer standards The outcomes of the consumer standards apply to all landlords registered with us, including local authorities.

Neighbourhood and Community Here 

Safety and Quality Here 

Tenancy  Here 

Tenancy, Influence and Accountability [including Tenant Satisfaction Measures] Here

Consumer standards Code of Practice Here 

18  July 2024 Camden Council officer report 
Social Housing Regulator Consumer Standards update Here

 " This report is about the updated Consumer Standards introduced by the Regulation of Social Housing Act 2023 and the confirmed Tenants Satisfaction Measures (TSMs) on which the Council must report to Council tenants and the Social Housing Regulator. The Regulator will use TSM performance information to provide the Council with a baseline performance rating against the Consumer Standards which came into operation in April 2024. Local "

Economic standards

Governance and Financial Viability Standard and Code of Practice Here 

Rent Standard and Guidance Here 

Value for Money Standard and Code of Practice Here 

 -----------------------------------------

Housing and Regeneration Act 2008 [Here ]  part 2 Regulation of Social Housing Here