work in progress Notes: noise log and other things
List of Housing Scrutiny Committee meetings since 17 July 2014
DRAFT
https://www.camden.gov.uk/home
https://www.camden.gov.uk/housing
https://www.camden.gov.uk/community-safety1
https://www.camden.gov.uk/decision-making-in-camden
Letters and things from front line staff
Notes:
14 march 2022
camden council housing officer has started her nonsense with me again
.tenant in flat C has again been making malicious reports to her about me and she doesnt even ask me for confirmation or not before she sends me emails
its sort of like social media fall outs where someone says something about someone else and the person they say it to doesnt bother to at least try and get it confirmed or not before they kick off or whatever
16 March 2022
C came in recently and slammed both doors and I heard her muttering - apparently she has been reporting me every day to housing office for this that and the other - and housing officer who i now feel is harassing me hangs onto her every word it seems. This is 'root cause' is it? [ref to angela spooner of YT 28 March 2019]
i'll put up the letters she has sent to me - i think it was last year she first sent general letters. i can hear C above me speaking loudly above my bedroom and banging about.
she had replaced the previous housing estate officer - the one who had this put in https://youtu.be/_D2DeGbR4r4 in collusion with A and C yet I wasnt informed/ didnt know about it until it had be installed - was like that for a year or so
The below letter sent out by Housing officer is to do with agenda item 8 Implementation of clear communal area policy to manage the risk of fire for Camden Councils housing stock HERE
of the Monday 28 June 2021 meeting of the Fire and Safety and Compliance advisory panel HERE
7 june 2021 - 3 pages. apparently also sent to C and A
mary mcgowen
director of housing management
london borough of camden
14 june 2021 deadline to remove the obstructions etc.
bookcase had nothing to do with me [as far as Im aware flat C] come 14 june 2021 it was still there//just checked my recording - bookcase was still there 29 sept 2021 - covid given as excuse by HO, who even walked past it when she came to property to put letters under my flat door - not able to multi-task i guess - fire hazard not as important as the letters?
As you see in the above photo the 'take me away note' that I didn't notice at first was placed under the 'no smoking' sign and not above the bookcase[b/c] where it should have been put.
I removed the note and placed it above the B/C and someone removed it and i didnt see it again- flat C i think
By Sept 2021 I was being sent the above such letters - aside from the 'asb' that is being alleged the letter also implies that "alleged banging to disturb both the residents of A and B"
The way some of these letters are worded [put together] seems in my view to be a bit messy, thrown together one could say, but then one could also say that its deliberate to cause confusion.
Despite DC knowing that out of the 3 flats in the property, only 2 [mine B and C above] are occupied
she not only implies i'm disturbing the other 2 "residents" but she writes it as A and B when it should have been A and C - understand what I'm saying?
********************************************
In regards to the court order about access to my flat for housing repairs to check for leaks in my bathroom - the order ran out 7 feb 2022 and the same week I let them in [under duress and in pain of punishment from HMCTS if I didn't] 2x it took ///
1st time was plumber and woman from holmes rd - she seemed friendly enough to me, polite etc - heo nowhere in sight though i did hear she was about somewhere. plumber came back on his 2 days later to finish what he had started. // plumber seemed nice enough.
he found some water under my bath in the top corner where taps are - i saw the water. He also saw as I did, that the waste pipe from the bath to joined pipe under the bath, was a bit loose - he tugged at the joined pipe part after having turned on the water in the bath //
he disconnect the 2 pipes and - water came out and there was some water on the floorboard. I says - this was apparently proof of a leak - i says but you just tugged etc at it no wonder there is water there.
Anyway with holmes rd deport woman standing watching him and me //
/watching him [but I couldnt see all of what he was doing as he was bent over with his back to me - maybe housing repairs woman saw] he says he sees water at the corner on floorboard. Ok I thought but that that doesnt mean its a leak and that its been a repeat thing ///
//and that it has seeped through to flat below.
the loose pipe was replaced, the tiles from where bath taps are - where replaced with plastic.
The 2 council tilers who did around the bath [ this was under duress on my part] ///
// didnt do as good a job as i thought - nice lads though, plus i was given a new shower rail and shower curtain. wow the landlord splashing out i see.. shower curtian too long though so wasnt used there but did come in handy for covering over my cycle which is chained //
/up outside.
Also a new board was put on the front of the bath - ply board. i'll put up some photo's later. Nice lad.
WORK IN PROGRESS
https://youtu.be/g_nxiv0h6GY
19 Dec 2017
https://youtu.be/fhdAy6yRs5w
28 March 2019
the below is the mainly yt generated transcript tided up a bit - my emphasis added in bold
0:07 We currently provide landlord services to 33, 000 households [music]
0:16 and our residents each have their own needs and requirements from their landlord
0:19 our vision is to make Camden a place where everyone has a chance to succeed and nobody gets left behind
0:27 to achieve this we know we need to think differently about the way we do things
to design our services so they are focused on our citizens
0:37 and develop an ethos that means we continuously reflect on what we are delivering and to learn and improve
0:46 we want as a landlord to be approachable and accessible, to listen to what matters to our residents
which is why we have reviewed our services, we have listened and tested with our frontline staff ways of working a new model
1:01 as a result of this we have shifted from working in distinctly separate teams and taken a different approach on issues including rent, money and debt management repairs and neighbour issues
we are now working flexibly to understand the context of our residents lives
1:18 and delivering a more tailored support service to those who need it
we know that we need to focus more on tackling the root causes rather than the symptoms of problems and build a culture of reflective practice and continuous improvement in which
1:37 as we are discovering everyday this new approach is helping us create a landlord service
that will build resident and community resilience
1:45 we know we've got a lot of work to do to build on our new approach in the future, working with other services and organisations to deliver even more effective services for our residents
at Camden Council we have strong ambitions to ensure that by 2025 more people have a suitable home and employment, feel safe, happy and healthy and are part of a strong networked community
2:10 please get in touch if you want to know more about working for Camden or you want to find out more about what we are doing
16 march 2022
i know i become activated when they start with with me and can get a spurt of energy but I also get depressed/fed up with it - i feel trapped again and no-one wants to help me with getting redress/justice so i have to do it alone - mistakes an all. I might as well be a leper
when they take against you ... well you know the rest.
taking a break from this for now
well I was until C went out and slammed both doors again causing me annoyance and my cat to be spooked. Im noting some of the stuff. not that the landlord takes any notice - its very one sided.
C slammed flat door again. They think i have to take this and not say or do anything.
oops i just let out some gas - that may not be allowed though if she hears it. its not smelly though.
youtube.com
Billy connelly Farting
16 march 2022
letter dated 28 feb 2022 [no ref number] sent by camden council includes a letter with danny waites name on it [head of repairs]
"Dear resident
Please be aware of scam messages claiming to be from Camden Council
Some Camden residents have been receiving bogus WhatsApp or text messages from "Housing Disrepair Helpline" pretending to be the Councils repairs service and asking people to share their personal information
These messages are not from Camden Council and you should not reply
if you receive an unexpected message claiming to be from Camden Council, contact us to check:
0 speak to our repairs team through webchat at http://camden.gov.uk/housing-repairs, and click the blue speech bubble from Monday to Friday, 9am to 5pm
0 Contact your neighbourhood housing officer on 020 7974 4444 (option 3 then 3) or visit
0 Call the Camden Council Contact Centre on 020 7974 4444 from Monday to Friday, 9am to 5pm
If you receive a text message from "Housing Disrepair Helpline" or any other suspicious messages, please report them to the cybercrime organisation, Action Fraud at http://actionfraud.police.uk
if you have received a WhatsApp or text message and have shared your personal details, report this to the police by phoning 101
Yours faithfully
Danny Waite
Head of Repairs
the address is:
Property Management
London Borough of Camden
Holmes Road Depot
79 Holmes Road
London
NW5 3AP
finance officers in charge i think - do they mislead cabinet members and the public?
the overcharge for vital water still not paid back to tenants, denial they owe tenants the money of course yet admit profits go back into the system .. evidence of this is where?
15 march 2022
i don't think camden council is all bad, all badly behaved people etc, lots of good stuff happens [ that needs to be monitored of course to gauge outcomes].... but and this is a big BUT when things do go wrong they will deny, delay, and try and destroy - thats my experience
1root cause - nope i've not had any experience of this being practiced by landlord agents
12 march 2022
next week - 16 March 2022 is 2 years from the date I had a heart attack in the street on my way to a dentists appointment. i part blame housing people and the 2 tenants [A and C] for this because of all the stress and upset they put me through, which still goes on
29 March 2022
A young and dynamic social housing champion is on the scene and he ain't from Camden, look him up.
CE = Chief Executive
ED = Executive Director
CE Jenny Rowlands
Deputy CE & ED Supporting People Martin Pratt
ED Supporting
Communities Gillian Marston
ED Corporate Services Jon Rowney [section 151 officer]
Director of
Public Health
Camden
(Interim)
Piers Simey
Borough Solicitor
Andrew Maughan
Director of
People &
Inclusion
Joanna Brown
Director of
Participation,
Partnerships and
Communications
Kathryn Myers
3 June 2023 work in progress
Tenancy Management - a cycle of restructuring of workforce teams and idea's - coming up with better ways of doing things and communicating these new ways to Cabinet and tenants -
Take for instance the year 2019 and the restructuring of services: tenancy issues, repairs, caretaking, general ways of doing things. Sounds/Reads good. Officers Reports that seem to have become an agenda item for every and each DMC.
Kentish Town DMC [which covers ward I live in as well as a few other wards]
agenda item 15 Service Reports March 2019
DMCs are asked to note the content of the below
reports.
·
Caretaking
review, Landlord
Review, Change to water charges: update, Welfare changes update
Waste oil from Estates options,
Adult Social Care in Camden Council Properties
Implementation
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