24 Jan 2017 Housing Scrutiny Committee [HSC]
agenda item 10 - Housing Performance Report HERE
an excerpt:
" The right first time approach for day to day responsive repairs continues to improve customer satisfaction with 94% of tenants rating the service as good, very good or excellent an increase of 3% from Q1 of 2015/16 (April - June 2015) and around 80% of tenants are rating the service as very good or excellent.." [my emphasis]
Review of Landlord Services
22 March 2017 Housing Scrutiny Committee [HSC]
agenda item 10 - Presentation on Landlord Services: Systems Thinking review of Landlord Services HERE and below. The report is titled HASC Scrutiny, which is Housing and Adult Social Care [HASC] but as the name says also includes Housing so is relevant to the HSC
agenda item 10 - Housing Performance Report HERE
an excerpt:
" The right first time approach for day to day responsive repairs continues to improve customer satisfaction with 94% of tenants rating the service as good, very good or excellent an increase of 3% from Q1 of 2015/16 (April - June 2015) and around 80% of tenants are rating the service as very good or excellent.." [my emphasis]
Review of Landlord Services
22 March 2017 Housing Scrutiny Committee [HSC]
agenda item 10 - Presentation on Landlord Services: Systems Thinking review of Landlord Services HERE and below. The report is titled HASC Scrutiny, which is Housing and Adult Social Care [HASC] but as the name says also includes Housing so is relevant to the HSC
Mon 16 Oct 2017 Housing Scrutiny Committee
agenda item 10 - Healthy Homes, Healthy Residents HERE
Monday 27 Nov 2017 HSC agenda item 10 - Listening to residents, learning from working with residents. HERE
agenda item 10 - Healthy Homes, Healthy Residents HERE
"Improving performance in relation to repairs and planned works contributes directly to the Camden Plan theme of delivering services Right First Time."
agenda item 10 Cabinet Member for Better Homes Annual Report HERE
agenda item 13 Procurement Strategy for Construction Framework and related Consultancy services HERE
agenda item 8 - HASC Scrutiny panel report recommendations update HERE
agenda item 9 - Building a safer future and Resident Safety Programme HERE
agenda item 9 - Building a safer future and Resident Safety Programme HERE
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