I sent email to wrong person in the council thinking it was the housing officer. Genuine mistake. It happens. Sent out apologies.
I got a bit upset when person I emailed, emailed back saying they knew nothing of meeting with me. Thought I had been duped by some scammers in the council - must have been because I remembered I didn't get to see photo on ID card and the person seemed to have a different accent to when on the phone.
Send email to correct person in the council.